Quotes & requests

The Quotes section is where you answer the shop’s offers, and New Request is where you ask for one. Together they replace the email ping-pong: the shop publishes a quote, you approve or decline it on the page, and your decision reaches their sales pipeline instantly.

The quotes list

Screen: The Quotes page. Three KPI tiles on top: Awaiting You, Pending Value, and Accepted. Below, a panel titled Your quotes with columns Quote, Status, Total, and Valid until. Quote numbers that still need your answer carry a magenta Action badge.

Quotes appear here from the moment the shop publishes them — drafts the shop is still working on are never shown. Statuses you will see:

Status pill	What it means	Can you act?
`SENT`	Published and waiting for your decision.	Yes — approve or decline, until the valid-until date passes.
`ACCEPTED`	You approved it. The shop takes it from here.	No
`REJECTED`	You declined it.	No
`EXPIRED`	The shop marked it lapsed.	No — ask for a refreshed quote.

A SENT quote past its Valid until date can no longer be answered on the portal even though the pill still reads SENT — trying returns “This quote is no longer open for a response.” Ask the shop to re-quote.

Approving or declining a quote

Open the quote — from the Action badge in the list or the Review button on Home.
Check the lines: Part (with description), Cond., Qty, Unit price, and Amount, with the Total and currency at the bottom. If the shop added notes, they appear under Notes.
In the Your decision panel (“Approve to accept this quote, or decline with an optional reason”):
- Click Approve quote to accept. The quote flips to ACCEPTED and the shop’s pipeline is notified.
- Click Decline, optionally type a Reason (optional) (“Let the shop know why…”), and confirm with Decline quote. The quote flips to REJECTED.

Screen: A quote detail. The header shows the quote number and “Valid until <date>” (or “No expiry”) with the status pill. A line table follows, then the Total. When the quote is open for an answer, a second panel titled Your decision offers Approve quote and Decline buttons; choosing Decline reveals the optional reason box and a red Decline quote button.

Your decline reason does not currently appear on the shop’s screens. It is recorded with the quote, but the sales team won’t see it in their console today. If the reason matters — price, lead time, wrong condition — tell your contact through your usual channel too, so the next quote fixes it.

Approving a quote signals your go-ahead — it does not by itself create an order. The shop follows up with the sales order or work order on their side.

Requesting a quote (New Request)

Screen: The New Request page — a single form titled “Request a quote” with fields Part number, Description (optional), Quantity, Condition, Urgency, Needed by (optional), and Notes (optional), ending in a Submit request button.

Open New Request in the portal navigation.
Enter the Part number (required) and optionally a description.
Set the Quantity and pick the Condition you’d accept — NE, NS, OH, SV, RP, IN, or AR (see the condition-code table for what each means).
Pick the Urgency: ROUTINE, EXPEDITE, or AOG for aircraft-on-ground emergencies.
Optionally set a Needed by date and add Notes.
Click Submit request. You’re taken to the Quotes page with a confirmation banner — “Request RFQ-… submitted — we’ll follow up with a quote shortly.”

Your request lands directly in the shop’s RFQ Inbox as a new request under your company’s account; when they answer, the quote appears in your Quotes list with the Action badge.

For operators: portal-submitted RFQs arrive in Pipeline → RFQ Inbox with status NEW. Today they are not visually tagged as portal-sourced in the Source column — treat any RFQ under a portal-enabled customer as potentially customer-entered. See RFQ intake for working the inbox.